As suggested on FriendFeed by Andy C when making a comment on how Disqus dealt with their outage this morning
In their blog post about the outage Daniel noted that while outages might be a good sign of popularity they aren’t a good thing for the users while it is happening. Along with an apology Daniel also offered up a bonus apology for Disqus users
We had some downtime this morning, starting at 7am PST, for a little under 30 minutes.
We are sorry. I am personally sorry. Being a popular service is not a valid excuse for being unavailable when other websites depend on you.So, what are we doing about it? Lots. We have spent a lot of time recently optimizing and tweaking. Disqus is in transition-mode to upgrading our web and database servers (plus a few other misc. infrastructure points).
Bonus apology: This week, email us with the subject “Downtime makes me sad” and we’ll send over some cool Disqus swag. Be sure to indicate your blog/website and share a sentence or two about your experiences with Disqus.
When was the last time you saw anything like this from Twitter?
Hey, like this post? Why not share it with a buddy?
Tweet
I have written more than a few time on the risk a user takes when relying on Web 2.0 applications for part or all of their daily computer and internet work. I don’t care if it is Gmail or some other non Google Web 2.0 application.
Recent Comments