For the better part of ten years the majority of complaints against wireless providers has centered around unfair billing and generally inadequate voice calling. Now though with the increase of data services being piled on as a part of many packages being sold to customers a whole new set of complaints are being voiced.
We are seeing an increasing number of class actions suits being filed against everyone from AT&T, Verizon Wireless and right through to smaller carriers. Complaints are ranging from excessive roaming charges to total confusion over the various pricing schemes being used to hook customers with services that they don’t want.
According to Olga Kharif of BusinessWeek the number of complaints to the FCC have risen by 14%
According to the Federal Communications Commission, in the first quarter of 2007, the number of wireless service-related complaints rose 14%, to 5,242, led by billing issues. “There’s so much confusion out there in regards to what the price of the data plan is, what’s included or not,” says Bill Stone, CEO of wireless content seller Handango. “Consumers don’t know the fine print.”
She also points out that this wave of potentially costly litigation could be coming at a bad time for the wireless industry as more and more Americans are using cell phones
A new wave of potentially costly litigation comes at a bad time for the wireless industry. With 83% of Americans already brandishing cell phones, carriers face an uphill battle retaining users.
All this doesn’t even take into account the growing number of providers that are moving to a data cap system at the very time when they are trying to promote movies and music downloads for your mobile device which is sure to increase costs and most likely consumer anger.
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