I am sick and tired of wanting to buy software, books, hardware etc etc etc but I can’t. I am sick to death of sites that make you go through the whole sign up process to buy something and then and only then do they tell you they only take credit cards. I am pissed at companies wanting my business that don’t let me buy what I want because I don’t have a stupid ass credit card.
Here’s a hint to all you pain in the ass companies wanting to sell their goods on the Internet – not everyone in the frikken world has credit cards. No wonder your stuff gets pirated by otherwise honest people who like to be able to give you the money you deserve. However the moment you limit your sales to only those people who have those magical pieces of plastic you are hurting only yourself.
I have lost count of the number of times that I have wanted to buy a specific piece of software only to find out after having to jump through hoops that they don’t take PayPal. Tonight was a prime example as I went looking to buy a copy of ESET’s new release of their Smart Security Suite. Yes I know there are free antivirus programs out there but that is not what I wanted. I wanted to buy a product but nowhere on the site did it tell me about payment methods. No .. I first had to open an account with them and then go through 5 pages of information entry before finding out that they don’t accept PayPal. It was credit card or nothing.
And it’s not like they are alone on this as just about every major software company from Microsoft on down will only accept credit cards. Try buying something on Amazon without one – it ain’t gonna happen. Try buying anything from the iTunes store without a credit card – it ain’t gonna happen. For all the bragging about the success of e-commerce and how it is growing in leaps and bound it really is nothing more than a shadow of what it could be.
Not even taking into consideration the number of people who don’t; or won’t, use their credit card online there is also a very large portion of our society who don’t have the damn pieces of plastic. For them PayPal is the most used way to purchase goods online. Why do you think eBay bought up PayPal – because it realized this simple fact.
So to all you companies that make people jump through hoops only to find out you don’t take alternate methods of payment – piss off because the next time I want to buy something online and I don’t have an easy way to find your payment methods you’ve lost a potential customer – even if you do take PayPal.
To all those companies that don’t accept PayPal; or other payment types, you’re being stupid and missing out on good long term customers not to mention contributing to the piracy of your own software by people who very well could have willingly paid you for it.
Oh and thanks for making me feel like a second class citizen in world of online e-commerce.
Hey, like this post? Why not share it with a buddy?Tweet